Frequently Asked Questions
Aislexa™ is a voice-powered directory system that customers use to locate items within your store (aisle or section) by simply saying the item name, like “coffee” or “pasta”. Customers bring up Aislexa™ on their phones by scanning a unique QR Code displayed in your stores using standard signage. Electronic displays can optionally be used as well to interact with Aislexa™ like a kiosk.
Aislexa™ is NOT an app, it runs in the cloud and is accessed like a regular webpage. Your customers never have to download or install any kind of app to use it.
No, and it is important to understand the differences. In addition to being voice-driven allowing your request to be spoken instead of typed, Aislexa™ runs in the cloud unlike a traditional app so there is nothing to download or install, ever! This offers unique advantages including ease of use and maintenance. Customers simply scan your store’s custom QR code to instantly bring up Aislexa™ on their phones or similarly interact with optional electronic displays (like a kiosk).
From a practical standpoint customers cannot be expected download a different app for every type of store they visit- this is not an optimal or sustainable solution in the long run.
Aislexa™ is a monthly subscription service for your store (with Free 30-Day Trial). The signup and setup process is easy and straightforward. After joining you only need to upload a Logo file and store Directory (Excel file) to be ready to go live.
We provide an Excel template for your data so you just have to enter the name and location (aisle or section) for the items you want to include. The Excel data file can be modified and uploaded again at any time, which allows you to easily keep the data up-to-date if you add or re-locate items.
No, you simply have a monthly subscription to the service which you can cancel at any time.
No, the service runs in the cloud so you only need to display your store’s unique QR Code on standard signage for customers to scan with their phones. You can optionally add electronic displays in your store for customers to interact with like kiosks, but this is totally up to you.
The first time you upload your files your account will be in review for 24-48 hours so we can verify the correct format and content of the files before your Aislexa™ page goes live. After this initial review it is your responsibility to make sure the files are correct if you update them again as the changes will be instant.
Yes to ensure the accuracy of the data, each Aislexa™ account is associated with one physical store location and serves that set of customers. This allows the local store manager to maintain tight control over the integrity of the item Directory file for the store, which may change month to month or even day to day for some stores. The unique QR code provided with your account is similarly tied to the physical store location.
We are always here to help. For questions or general support please contact your designated Account Manager or contact our support team directly using the Contact Us page.